StrategyNet Support
Get help with StrategyNet accounts, subscriptions, application access, billing, and security concerns.
Last updated: July 14, 2026
How to reach support
Email info@strategynet.ai from the address on your StrategyNet account when possible. Include your device and operating system, what you expected, what happened, and the approximate time of the issue.
Email supportAccount access
Include the account email and whether the problem involves sign-in, multi-factor authentication, organization access, or a new device. Never send a password or authentication code.
Subscriptions and refunds
Include the account email, billing channel, purchase date, and transaction or invoice identifier if available so we can review the issue. Our Refund Policy explains cancellation, billing corrections, and refund requests.
Security concerns
If you suspect unauthorized account access, change your password, review active sessions where available, and contact us promptly with the subject “Security concern.” Do not send API keys, secret tokens, or payment-card details.
Product documentation
Review the API overview, factor catalog, and frequently asked questions for product and workflow information.